Based in Central Scotland, our Social Housing sector client is seeking a candidate to join their team and deliver a high-quality reactive repairs service, ensuring excellent customer service, effective team and contractor management. The position is a temporary role that will last 6 months, however it could last longer.

Key Responsibilities

Reactive Repairs Service Management

• Manage, monitor, and control the operational delivery of the reactive repairs service.
• Supervise Property Officers and Property Assistants.
• Manage external contractors delivering reactive repairs and servicing.
• Identify and resolve causes of dampness, ensuring procedures are followed.
• Promote and enforce the Association’s repairs policies daily

Customer Service

• Deliver first-class customer service to internal and external customers.
• Build and maintain effective working relationships with tenants, colleagues, and stakeholders.
• Promote a professional, ethical, and customer-focused culture.
• Ensure confidentiality and discretion in all aspects of work.

Performance & Compliance

• Ensure accurate data processing to support KPI reporting.
• Monitor contractor performance and report outcomes to senior management and the Board.
• Conduct tenant satisfaction surveys and recommend service improvements.
• Investigate complaints and prepare responses.
• Identify and implement training needs for repairs staff.
• Approve tenant alteration requests and arrange post-completion inspections.
• Liaise regularly with Finance and Housing Management teams.
• Attend coordination meetings.
• Provide technical supervision to Housing Administration staff.
• Prepare quotations for owner-occupiers’ share of common repair costs.

Additional Duties

• Provide technical advice and guidance to staff as required.
• Provide cover for senior management within Asset Management when needed.
• Attend Board meetings and prepare draft Board papers.
• Undertake any other relevant duties as required.

This position offers the opportunity to work for a progressive organisation that offers flexible working arrangements. If you are interested in the position, then please don’t hesitate to contact Alasdair Reid on 07979755512 or alasdair@conferorecruitment.co.uk